Executive Summary
A rapidly growing agriculture group with over 100 subsidiaries needed an easier way for its 1,200 associates to find HR information and submit HR forms and inquiries. Blue Insights delivered a cloud based HR portal with knowledge base, e-form submission and case management in CASE system. HR now processes over 500 submissions each month via the portal, eliminating costly overhead in email and paper forms handling and greatly improving the employee experience.
Customer Challenge
With existing forms and inquiries handled through paper, email and ftp file, HR was expending inordinate and unsustainable amounts of resource time and management effort keeping up with demands of a fast-expanding workforce. As the agriculture acquired new markets, redundant HR functions were difficult to identify and transition to central shared services. The executive leadership identified the following improvement areas:
Employee self-service is on direction -- reading only
Shared services case management exists in inconsistent way.
10 types of forms were being processed on paper, electronic file in different format for similar information.
Solution
An HR self-service portal is deployed with CASE allowing employees to search the knowledge base, submit general requests, and complete e-forms. Since the customer was already using CASE for IT, navigation menus now allow employees to switch between HR services, Change Request and IT Incidents.
Outcome
Through self-service and automation of HR form submissions, the customer has eliminated waste and improved employee experience throughout the entire agriculture group. For the first time, HR has data on the types and quantities of requests coming into regional and centralized shared service offices. Blue Insight was successful in guiding the customer from requirement analysis to go-live and continues to deliver new capabilities through ongoing Manager portal. Now, all of the group 12,000 associates can take full advantage of HR services while minimizing any time that distracts from providing quality patient care